Impact on Marafiq
Electricity Service-Level Standards — Measurable Operational Obligations and Compensation
The guaranteed standards set measurable minimums for electricity-service quality across connection, interruption, restoration, complaints and billing. Marafiq's legal reading should map each standard to the operating process, obligation owner, evidence of compliance and escalation path.
ActionAlign the obligations register and service-level indicators with the guaranteed standards.
OwnerOperations + Customer Experience + Legal/Compliance.
PriorityHigh — because it affects provider obligations and consumer rights.
Effective / StatusEffective — according to this issue's monitoring status
Non-compliance impactA compliance and operational gap that may require remediation or compensation under the applicable requirement.